Friday, August 5, 2011

I need ideas on how to prove Empire Today is a fraudulent company!?

I purchased a floor for our kitchen from Empire Today. They said it was perfect for our kitchen. After it was installed, the installer told us not to get it wet. I immediately called Empire and they said, don't worry, it has a 25 year warranty. After five years, it is ruined from the dishwasher, the dogs dripping water on it when they walk away from the water dish and just wiping the floor down with water. Empire originally said they would not honor the warranty because I got the floor wet. They said would replace the floor with they same type if I paid them $2,500. After months and months of the run around and a BBB complaint, Empire offered to replace the floor for free with a signed agreement saying I think they are a fabulous company; or they will put in a more water resistant floor if we pay them the $2,500. I contacted the manufacturer TWICE and they said this floor would not be appropriate for our situation. I then asked Empire for ANY amount of money so I can purchase some tiles to install myself. No go. The BBB is useless. I have found hundreds and hundreds internet posts about people who Empire has screwed over like me. I need some ideas. I am not a sneaky person and I need advice from some good imaginations out there. How can I prove Empire is lying to people, how can I get them to budge at all, what works to get a company to do the right thing? I was just going to write the parent company, but from what I find about Empire Today, they really would not care anyway. Thanks for your help!

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